This Privacy Policy explains how Taxi Service in Lahore collects, uses, stores, and protects your personal information when you visit our website or use our pre booked taxi services within Lahore, city to city routes, and Lahore airport transfers. We are committed to protecting your privacy and handling your data responsibly, transparently, and in accordance with applicable laws in Pakistan.
By using our website or booking our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide safe, reliable, and efficient taxi services. The types of information we may collect include personal information, booking details, technical data, and communication records.
Personal information may include your full name, phone number, email address, pickup and drop off locations, travel dates, and payment related details where applicable.
Booking and service information may include ride history, booking preferences, special instructions, and feedback shared with our support team.
Technical information may include your IP address, browser type, device information, operating system, referral source, and general website usage data collected through cookies and similar technologies.
We do not knowingly collect personal information from children under the age of 18.
2. How We Use Your Information
We use the information collected to operate and improve our taxi services in Lahore. Your information helps us process bookings, confirm rides, assign drivers, manage airport transfers, and provide customer support.
We may use your contact details to send booking confirmations, ride updates, service notifications, and important operational messages. Technical and usage data helps us improve website performance, security, and user experience.
We may also use information to comply with legal requirements, prevent fraud, ensure passenger safety, and resolve disputes.
3. Legal Basis for Processing
We process personal information based on one or more of the following grounds, your consent, performance of a service contract, compliance with legal obligations, and our legitimate business interests in operating a secure and reliable taxi service.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality and analyze website traffic. Cookies help us remember user preferences, understand visitor behavior, and improve website performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share limited information with trusted service providers such as drivers, payment processors, and technical service partners, only to the extent necessary to deliver our services.
Information may also be shared if required by law, court order, or government authority, or when necessary to protect our legal rights, public safety, or the integrity of our services.
6. Payment Information
Payment related information is processed through secure payment gateways where applicable. We do not store full credit or debit card details on our servers. All transactions are handled using industry standard security measures.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our safeguards.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements.
When information is no longer required, it is securely deleted or anonymized.
9. Your Rights
You have the right to access, correct, update, or request deletion of your personal information. You may also object to certain data processing activities or withdraw consent where applicable.
Requests related to your personal data can be made by contacting us using the details provided below. We may require identity verification before processing such requests.
10. Third Party Links
Our website may contain links to third party websites for informational purposes. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third party sites they visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any updates will be posted on this page with the revised effective date. Continued use of the website after changes indicates acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us through the website contact form or via our official support channels.
Taxi Service in Lahore is committed to protecting your privacy and providing safe, reliable, and transparent taxi services across Lahore, including city travel and airport transfers.